FAQs

Can't find answer you're looking for? We have shared some of our most frequently asked questions to help you out?

About Shyamal Chikan

1. What product/ service does Shyamal Chikan sell?

Shyamal Chikan offers hand embroidered chikankari apparel and accessories from the city of Lucknow.

2. Where is Shyamal Chikan?

Our flagship Store is in Chowk Market, Lucknow.

3. How can I shop from Shyamal Chikan?

You can shop from our stores or from our website. In case you are looking to customize something, you can connect with us via Email or WhatsApp.

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Orders 

1. How can I pay for my order?

For Domestic Orders: You can choose to pay at delivery, or pay using any prepaid mode including your credit or debit card, net banking, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

For International Orders: You can pay using any prepaid mode including your credit or debit card, net banking, Paypal, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

2. How can I modify or cancel my order?

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsApp so that they can accommodate your request and make the necessary changes to your order. Please note that your order cannot be modified or cancelled once it is dispatched from our warehouse.

3. How do I check the status for my order?

You can log-in using your registered email address to view your Shyamal Chikan Account details. In the ‘Your Orders’ section, you will find your recent order details alongside their current status.

4. What does my Order Status mean?
  • Processing: Once your order is placed, you receive any auto-generated email with your order confirmation details. From that time, your order is under Processing for 24 - 48 hours in the process of Quality Control, Packaging and getting ready for Dispatch
  • Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location via the selected logistic service provider.
  • Complete: Your order has been delivered successfully at your delivery location.
  • Canceled: The order has been canceled.

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Order Details

1. What information do you need from me?

While placing an order, we require your name, email address, contact number, shipping (and billing unless same).

2. Why do I have to provide my email address?

When placing an order with Shyamal Chikan, your email address becomes your registered email address that becomes the basis for further communication regarding your order.

3. What is the difference in billing address and shipping address?

In cases when you place an order for somebody else, or if you choose to pay via a pre-paid mode of payment where your registered address is different from the address you choose to request delivery at, a billing address is required to complete order.

4. I am asked by the Courier Company to pay Octroi. What should I do?

Certain cities charge Octroi on delivery. Any applicable Octroi for a city will be payable by the customer. Please pay Octroi to the courier company if requested by them in your cities. Shyamalchikan.com is not responsible for any Octroi payments.

5. How can I modify my order detail?

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsApp so that they can accommodate your request and make the necessary changes to your order. Please note that your order cannot be modified or cancelled once it is dispatched from our warehouse.

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Order Payments

1. What modes of payment do you accept?

For domestic orders, you can choose to pay on delivery or pay using your credit / debit card, net banking, e-payments or bank transfer For international orders, you can choose to pay using your credit / debit card, net banking, e-payments or bank transfer.

2. How do I know if I am eligible to pay cash on delivery?

In case your delivery location is within India, you can select Cash on Delivery as a valid payment mode.

3. What do I do if it says my payment has failed?

In case there is some technical glitch and your payment fails while placing an order, please reload the page and try again. Kindly ensure your Internet Connection is not disrupted. It is possible the payment page timed out or there was a redirecting issue.

If you continue to face this issue, please connect with us via Email/ WhatsApp our Customer Support Team will assist you in placing your order with us.

4. What do I do if my order says failed but order amount has been deducted from my credit or debit card/ net banking/ UPID account?

In case there is some technical glitch and you are not redirected to the webpage, your order might not reflect under ‘My Orders’ in your Shyamal Chikan Account and you may not receive an order confirmation email, in such a case, we request you to please connect with us via Email/ WhatsApp so our team can assure your order has been confirmed and your payment has been verified.

We would require a Transaction ID or any other payment Reference Number with which we can verify your payment, and your order details (the products you wish to order and your contact information) to place your order afresh.

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Additional Information

1. How can I get an Shyamal Chikan Gift Card?

In case you are looking to send someone an Shyamal Chikan Gift Card, please connect with us via Email/ WhatsApp. We would require your contact information and those of who you wish to send the Gift Card to. They will be receiving an Email with a Gift Card on the Email address shared by you. The Gift card will have a ‘code’, which can be redeemed while placing an order.

In case you face any issues with your Shyamal Chikan gift card, please feel free to connect with us via Email/ WhatsApp. Our Customer Support Team will assist you through the process.

Please note that the Shyamal Chikan Gift Card does not have an expiration date, you can redeem it at any point of time while shopping at our website.

2. How can I request for Personal Note ?

In case you wish to add a Personal Note, please share the text for the same alongside your Order ID to us via Email/ WhatsApp within 24-48 hours of placing an order.

Please note that once the order has been processed, no changes or additions can be made.